Shipping policy
MANA Kitchens will ship all orders in the timeliest manner possible, anywhere in the Continental United States that has normal access and does not require special handling to reach the site. The company is not responsible nor liable for any delays in the shipping of your product due to transportation delays, weather issues, or any unforeseen delays that are out of our control. The shipping lead-time will depend on which cabinet style purchased and the destination zip code. Generally we ship within 7 business days of receipt and shipping can take anywhere from 5-15 days depending on location and size of cabinets.
Most items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with MANA Kitchens. The destination must have “normal access” (accessible by a 53’ semi) and must be within the continental United States. Deliveries include one attempt by the shipping company to deliver the product to the customers. An individual of 18 years or older needs to be present to accept the products. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling costs.
It is the customers reasonability to prepare a clean, dry, and accessible area to accept the cabinets. The products will not be unloaded into the home but, rather drop shipped to the garage only. If no garage is available, curbside unloaded is the next available option.
Delivery Process
• One week prior to the Projected Ship Week found on your finalized order confirmation, we will call the phone number on record to schedule your delivery and give you a time frame for the
delivery. Please note that if the delivery is being handled by a third party shipper, we will let you know when it is scheduled to arrive at their warehouse so you can make the necessary arrangements for final delivery.
• On the day of delivery, the driver should call one hour before arrival to let you know his estimated time of arrival.
• When the order arrives at your dock or job site, make note of any visible damage on the driver’s delivery form.
Concealed Damages & Missing Product
• The policy of MANA Kitchens requires the customer to check the enclosed packing list for accuracy at the time of delivery in addition to any damages that may have occurred.
MANA Kitchens will not take the responsibility for any item missing from your order unless we are notified at the time of delivery. Once the order has been delivered and signed for, the order becomes the responsibility of the customer. We understand that no freight carrier is perfect and that items may get lost or damaged during shipping so it is imperative that you check your order
at the time of delivery.
• Please note minor damages to cabinets ends that will not be exposed and that do not affect the structural integrity of the cabinet will not be replaced.
• Immediately report any missing or damaged items to the driver at receipt of the shipment in addition to our customer service team. Claims for damages or missing items must be accompanied by pictures
and a fully documented claim form. All claims for replacements or missing items must be made prior to the assembly and installation of cabinets and decorative hardware. MANA Kitchens will not accept ANY claims for concealed shipping damages or missing items one week after delivery or pickup.
• Damages to any items or boxes must be noted on the delivery receipt or bill of lading when you sign to accept the order.
Most items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with MANA Kitchens. The destination must have “normal access” (accessible by a 53’ semi) and must be within the continental United States. Deliveries include one attempt by the shipping company to deliver the product to the customers. An individual of 18 years or older needs to be present to accept the products. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling costs.
It is the customers reasonability to prepare a clean, dry, and accessible area to accept the cabinets. The products will not be unloaded into the home but, rather drop shipped to the garage only. If no garage is available, curbside unloaded is the next available option.
Delivery Process
• One week prior to the Projected Ship Week found on your finalized order confirmation, we will call the phone number on record to schedule your delivery and give you a time frame for the
delivery. Please note that if the delivery is being handled by a third party shipper, we will let you know when it is scheduled to arrive at their warehouse so you can make the necessary arrangements for final delivery.
• On the day of delivery, the driver should call one hour before arrival to let you know his estimated time of arrival.
• When the order arrives at your dock or job site, make note of any visible damage on the driver’s delivery form.
Concealed Damages & Missing Product
• The policy of MANA Kitchens requires the customer to check the enclosed packing list for accuracy at the time of delivery in addition to any damages that may have occurred.
MANA Kitchens will not take the responsibility for any item missing from your order unless we are notified at the time of delivery. Once the order has been delivered and signed for, the order becomes the responsibility of the customer. We understand that no freight carrier is perfect and that items may get lost or damaged during shipping so it is imperative that you check your order
at the time of delivery.
• Please note minor damages to cabinets ends that will not be exposed and that do not affect the structural integrity of the cabinet will not be replaced.
• Immediately report any missing or damaged items to the driver at receipt of the shipment in addition to our customer service team. Claims for damages or missing items must be accompanied by pictures
and a fully documented claim form. All claims for replacements or missing items must be made prior to the assembly and installation of cabinets and decorative hardware. MANA Kitchens will not accept ANY claims for concealed shipping damages or missing items one week after delivery or pickup.
• Damages to any items or boxes must be noted on the delivery receipt or bill of lading when you sign to accept the order.